BDCs Must be Managed Like Call Centers

BDCs Must be Managed Like Call Centers

BDCs Must be Managed Like Call Centers

Many dealers I know created their BDCs by staffing them with a few of their existing floor salespeople and then paying them like floor salespeople (generally on the sold units). Their argument was simply that they needed knowledgeable people to be able to answer customer questions and that they only felt they should pay when this department sold a car. Wrong and wrong.

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