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Demo 24/7 Live Chat
Fully Managed Live Chat Software
Capture chat leads even when your store is closed Integrates with CarFax, Edmunds, and your dealership’s inventoryBoth flat rate and performance-based plans available
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Capture chat leads even when your store is closed Integrates with CarFax, Edmunds, and your dealership’s inventoryBoth flat rate and performance-based plans available
%
of your visitors will not convert due to a lack of engagement on your site
%
of US drivers believe interactivity on websites is a must for the auto industry
%
of US drivers welcome the ability to chat with a dealer online
Why you will 24/7 Live Chat
Guided by science and geared toward results
We track the small details. We know what pictures, names, and responses within the chat interface will increase the quantity of chats initiated and the likelihood of those chats converting into showroom visits.
The right answers at the right time
The difference between you selling a vehicle instead of your competition comes to who has the right answers at the right time. Studies show that dealers without a back-up chat service miss over 55% of chat opportunities during non-business hours. Plus, we use your prospects’ locations and how they discovered your website (i.e., a Google search for “Ford Fusion specials” to help personalize the chat experience and tailor it to their needs.
Integration with Edmunds, CarFax, and your inventory
Users who engage in live chat want information quickly. If they don’t want to call or wait around for an email response, it’s your chat provider’s job to give them the information they need as fast as possible. CarChat24’s integration with Edmunds and Carfax gives chat operators instant access to the information prospects need to make informed buying decisions, all without ever leaving the chat console.
Proven scripts and incentivized operators
We use tested scripts instead of free-flying dialogue to ensure the highest professionalism, organization, and conversion rates. Plus, we grade our operators based upon their ability to generate more hot leads, and their bonuses are tied directly to their success. This helps guarantee that our operators’ goals are aligned with your dealership’s goals.
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Mobile responsive technology
We have pioneered the mobile chat interface for the automotive industry for both the consumer and the operator. When a prospect is visiting your site, they’ll be able to engage in live chat in the same way they would on their desktop computer, with zero loss of features.
